At Arbitrogie & Stitch, each item we offer is a unique treasure crafted with care or curated with a discerning eye. Due to the one-of-a-kind nature of our products, all sales from our store are considered final.
However, we are committed to ensuring satisfaction and accurate fulfillment of your order. In the unlikely event that we've sent you an incorrect item, we sincerely apologize and are happy to amend the error.
Here's how we handle such situations:
- Notification: Please notify us of the error within 5 days of receiving your order by emailing us at contact@383degrees.com. Include your order number and a description of the incorrect item received.
- Verification: Once we verify the error, we will provide instructions for returning the incorrect item to us.
- Return Shipping: We will cover the return shipping costs for incorrect items sent.
- Replacement or Refund: Upon receipt and verification of the returned item, we will promptly send you the correct item. If the correct item is no longer available, we will refund the purchase price to your original method of payment.
Shipping Policy:
- Shipping is by weight 0-7g ($7), 8-499g ($15), 500g-1Kg ($35), 1.5-2Kg ($45), 2-3Kg ($55). 3-4Kg ($75), 4-5Kg ($110), 5-Kg ($145), 6Kg ($165)
- *ANYTHING 0-7g WILL SHIP VIA NON-STANDARD LETTERMAIL. WE WILL CONTACT YOU TO CONFIRM THAT THIS IS OKAY*
- Orders may be broken down into smaller shipments to maintain better pricing, so do not be alarmed if part of your shipment is missing. This helps the customer save money due to heavier shipments excessive price.
- Shipping and handling charges may apply to all orders, unless otherwise specified. You agree to pay all shipping and handling charges specified during the ordering process. Additional charges may apply for extra features such as a required signature or if the shipping cost to your location significantly exceeds our standard shipping rate. We utilize Canada Post Small Business Mail for our shipments, and the shipping rates are structured based on specific weight-to-size ratios. In case the shipping fee is more than 20% higher than our standard rate, we may contact you to discuss the additional charges. If the extra charges are not agreeable, we reserve the right to cancel and refund your order.
- We strive to ship anywhere in the world but may contact you if we encounter difficulties with your location or if the price of shipping exceeds our policy threshold. In such cases, we may have to cancel and refund your order if the additional costs are not covered.
- Please contact us if you require a signature or liability protection for your delivery. Rates vary, so an additional charge may be necessary depending on the cost of the service.
- Delivery will be processed within 1-3 days with an estimated delivery time of 3-14 days post-processing. This duration may vary depending on delays and weather conditions.
- We select the fastest delivery option in accordance with the price, utilizing a flat delivery rate for simplicity. Future upgrades to our shipping system are underway.
Please note that we cannot accept returns, exchanges, or offer refunds under any other circumstances. We appreciate your understanding of our shipping and return policy and thank you for supporting our small business.
For any further inquiries regarding our shipping and return policy, feel free to contact us at contact@383degrees.com.